tag:statuspage.openground.bentley.com,2005:/historyOpenGround Cloud Status - Incident History2024-03-29T05:22:58ZOpenGround Cloudtag:statuspage.openground.bentley.com,2005:Incident/188451462023-10-26T12:17:00Z2023-10-26T12:17:00ZScheduled Maintenance<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>21:09</var> UTC</small><br><strong>Scheduled</strong> - OpenGround will be undergoing planned maintenance during the following periods. The maintenance is classed as low risk and is not expected to cause any disruption to services. Maintenance is expected to last 4 hours in each region.<br /> <br />Australia – 23rd October 13:00 (UTC) / 24th 01:00 (AEDT)<br />UK – 24th October 18:00 (UTC) / 19:00 (BST)<br />EU – 25th October 17:00 (UTC) / 20:00 (CEST)<br />US – 26th October 07:00 (UTC) / 03:00 (EST)</p>tag:statuspage.openground.bentley.com,2005:Incident/185582652023-09-20T20:37:36Z2023-09-20T20:37:36ZInvestigating degraded performance - US only<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:statuspage.openground.bentley.com,2005:Incident/185186842023-09-16T19:20:50Z2023-09-16T19:22:01ZEastUS offline<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Resolved</strong> - Azure has now resolved the issue</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>14:10</var> UTC</small><br><strong>Update</strong> - Microsoft are continuing to work on the issue</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Identified</strong> - Azure have identified the issue are working on a solution</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an Azure databases issue</p>tag:statuspage.openground.bentley.com,2005:Incident/183198842023-08-30T20:31:45Z2023-08-30T20:31:45ZAustralia data center outage<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>15:26</var> UTC</small><br><strong>Identified</strong> - See Azure status page: https://status.azure.com/<br /><br />Azure has restored cooling, and are working to rebuild the regions connectivity.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Investigating</strong> - An outage in Microsoft Azure's Australia East data center is preventing any access to clouds in the Australia region.</p>tag:statuspage.openground.bentley.com,2005:Incident/177627832023-07-04T20:12:55Z2023-07-04T20:12:55ZInvestigating high error rate, UK only<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>19:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:statuspage.openground.bentley.com,2005:Incident/177554582023-07-02T21:00:00Z2023-07-03T20:28:30ZLauncher unable to list cloud<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Resolved</strong> - A problem was identified which prevented older versions of the app launcher from listing clouds in the dropdown. This was due to a fault in a legacy version of the API. Issue was resolved at 08:00 UTC 3rd July 2023. App Launcher Version 10.0.0.499 and below where effected.</p>tag:statuspage.openground.bentley.com,2005:Incident/176525962023-06-22T14:08:01Z2023-06-22T14:08:01ZInvestigating high error rate, UK only<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>10:42</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:statuspage.openground.bentley.com,2005:Incident/173409672023-05-22T22:00:00Z2023-05-23T13:30:23ZBentley Entitlement Service Degraded - Australia Only<p><small>May <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - Bentley Entitlement Service Degraded - 22:00 -> 02:30 (UTC)</p>tag:statuspage.openground.bentley.com,2005:Incident/165898632023-04-01T12:03:56Z2023-04-01T12:03:56ZCloud infrastructure upgrade over the weekend of 1st – 2nd April 2023<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:29</var> UTC</small><br><strong>Scheduled</strong> - The OpenGround team will be performing a major cloud infrastructure upgrade over the weekend of 1st – 2nd April 2023.<br /><br />-1st April 06:00 UTC to 2nd April 23:59 UTC<br /><br />During this time there will be extended periods of downtime and restricted access to services. Apologies for any inconvenience caused by this vital upgrade work. <br /><br />Please contact support if you have any further questions.</p>tag:statuspage.openground.bentley.com,2005:Incident/167065412023-03-31T19:53:00Z2023-03-31T19:53:00ZBentley Entitlement Service Offline<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>Update</strong> - The issue is resolved for all products, except OpenGround Data Collector. The issue has been identified and please follow https://status.bentley.com for detailed update.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>08:59</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Identified</strong> - Some Bentley services are offline which is preventing the entitlement service from working, as a results OpenGround is also affected. See https://status.bentley.com for updates</p>tag:statuspage.openground.bentley.com,2005:Incident/161757312023-02-17T13:16:54Z2023-02-17T13:16:54ZHigh error rate from Bentley Authentication Servers<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>11:48</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>11:48</var> UTC</small><br><strong>Investigating</strong> - We are investigating a high error rate from authentication servers</p>tag:statuspage.openground.bentley.com,2005:Incident/159175142023-01-24T03:44:07Z2023-01-24T03:44:07ZBentley Identity Management Service<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>03:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>03:38</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>03:20</var> UTC</small><br><strong>Investigating</strong> - Bentley authentication is experiencing an outage. Bentley is investigating the issue.</p>tag:statuspage.openground.bentley.com,2005:Incident/158924892023-01-20T18:23:02Z2023-01-20T18:23:02ZDegraded performance<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>18:23</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>14:43</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:statuspage.openground.bentley.com,2005:Incident/158866752023-01-19T23:24:22Z2023-01-19T23:24:22ZDegraded performance<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>23:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:statuspage.openground.bentley.com,2005:Incident/126846142022-11-07T20:49:28Z2022-11-07T20:49:28ZScheduled Maintenance (UK & AUS Only)<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Scheduled</strong> - On Monday 7th November at 19:00 (UTC), until 21:00 (UTC), the OpenGround Cloud team will be upgrading infrastructure components within the UK and Australia regions only. During this maintenance window there is a low risk of downtime.</p>tag:statuspage.openground.bentley.com,2005:Incident/126845892022-11-07T10:42:34Z2022-11-07T10:42:34ZScheduled Maintenance (US Only)<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:42</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Scheduled</strong> - On Monday 7th November at 09:00 (UTC), until 11:00 (UTC), the OpenGround Cloud team will be upgrading infrastructure components within the USA region only. During this maintenance window there is a low risk of downtime.</p>tag:statuspage.openground.bentley.com,2005:Incident/118290332022-10-11T17:33:44Z2022-10-11T17:33:44ZBentley IMS<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>17:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Investigating</strong> - Bentley IMS authentication is experiencing an outage. Bentley is investigating the issue</p>tag:statuspage.openground.bentley.com,2005:Incident/118192432022-10-11T02:49:16Z2022-10-11T02:49:16ZBentley IMS<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>02:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>02:23</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>01:37</var> UTC</small><br><strong>Identified</strong> - Bentley IMS authentication is experiencing an outage. Bentley is investigating the issue</p>tag:statuspage.openground.bentley.com,2005:Incident/114808402022-10-05T16:50:33Z2022-10-05T16:50:33ZBentley IMS<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>16:05</var> UTC</small><br><strong>Identified</strong> - Bentley IMS authentication is experiencing an outage. Bentley is investigating the issue</p>tag:statuspage.openground.bentley.com,2005:Incident/109554392022-09-02T08:23:17Z2022-09-02T08:23:17ZScheduled Maintenance (US Only)<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>08:23</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Scheduled</strong> - On Friday 2nd September at 07:00 (UTC), until 10:00 (UTC), the OpenGround Cloud team will be upgrading infrastructure components within the USA region only. During this maintenance window there will be downtime.</p>tag:statuspage.openground.bentley.com,2005:Incident/109553382022-09-01T19:40:15Z2022-09-01T19:40:15ZScheduled Maintenance (UK & AUS Only)<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Scheduled</strong> - On Thursday 1st September at 18:00 (UTC), until 21:00 (UTC), the OpenGround Cloud team will be upgrading infrastructure components within the United Kingdom and Australia regions only. During this maintenance window there will be downtime.</p>tag:statuspage.openground.bentley.com,2005:Incident/110201782022-08-30T20:22:53Z2022-08-30T20:22:53ZCommunication errors with OpenGround<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Identified</strong> - We are currently applying a fix for network errors in OpenGround services caused by a security update installed by Azure.</p>tag:statuspage.openground.bentley.com,2005:Incident/103004852022-06-15T14:44:49Z2022-06-15T14:44:49ZBentley Identity Management Service<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved. No more authentication issues are expected.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>13:13</var> UTC</small><br><strong>Monitoring</strong> - Logging in is now possible. The situation is still being monitored.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>12:31</var> UTC</small><br><strong>Investigating</strong> - Bentley Authentication service is currently unavailable. Bentley is investigating.</p>tag:statuspage.openground.bentley.com,2005:Incident/100629532022-05-24T11:09:04Z2022-05-24T11:09:04ZBentley IMS<p><small>May <var data-var='date'>24</var>, <var data-var='time'>11:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>10:18</var> UTC</small><br><strong>Investigating</strong> - Bentley IMS authentication is experiencing an outage. Bentley is investigating the issue</p>tag:statuspage.openground.bentley.com,2005:Incident/100265702022-05-19T08:00:02Z2022-05-19T08:00:03ZOngoing maintenance (UK Only)<p><small>May <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>07:27</var> UTC</small><br><strong>Scheduled</strong> - Maintenance is still ongoing for some UK cloud databases. These will be completed before 09:00 BST</p>